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Correspondence management via intelligent chat
smart response ai
smart response goes live! Our latest product from the smart response range ensures even less reception work than with conventional correspondence managers: the chat with live availability for direct bookings, which performs even better in combination with our communication tool smart response.
The chat and all correspondence including booking are linked in a backend, including real availability and price data.
how it works
Artificial intelligence that is also used intelligently: compact, fast, with direct integration of booking data and, of course, in the CI of the respective website. We generate bookings without long clicks, but directly in the chat with our intelligent virtual receptionist!
- Chat integration on the website
- Users can choose at any time whether they prefer AI or manual processing. Flexible control over when the AI is used
- Handling of live price and availability requests
- Option to replace AI with human staff: Notification of the reception desk when human intervention is required via the backend
- Use of state-of-the-art language models for customer interaction in over 80 languages
- Customization and training of AI with specific customer data
- Automatic processing of bookings and offers
- AI remains focused on hotel-relevant topics
- Individual customization of communication
happy customers
